Saturday, June 15, 2013

Withyouhamesha by Mahindra (Innovative Customer Services - Automobile Industry)


Mahindra & Mahindra brand Mahindra (Automobile – Car Segment) rolled out with innovative customer services and firs time forayed into digitalization platform in entire automobile industry in India. It has been introduced customer service website “wishyouhamesha.com (hamesha i.e. always)”.

Likewise, time & consumers/customers are changing the entire market scenario as demand increasingly as well as becoming customized with conveniency, the same way is being done by Mahindra and introduced innovative as well as ease to use customer services.  

Brands Range of Mahindra:- Mahindra XUV, Mahindra Scorpio, Mahindra Xylo, Mahindra Bolero, Mahindra Verito, Mahindra Thar, Mahindra Quanto and Mahindra Rexton.



Customer Service will be providing by Mahindra on ‘withyouhamesha.com’ :-

Road Side Assistance: - where call on number and get 24 X 7 assistance during the any emergency or vehicle immobilized. Service will be offering nearer 100 km from the dealer location.

Qwik Service: - It is offering ‘Qwik Service’ during the busy schedule where it will be getting complete service within 3 hours.

Door Step Service: - It is offering service at your door step (Home or office), where Mahindra Van will come with all basic & essential equipped /tools and services like oil changing, minor repair, adjustment, washing vehicle.

Pick n Drop Service: - Mahindra vehicle pick up from your place and drop back the same place with complete repair & service.

M-Plus service:-It is offering various service camps which will be conducting by Mahindra dealer throughout the year. Existing camp going on & for more information :- http://www.withyouhamesha.com/service-options-mplus.aspx   

Mahindra Mobile Service:- Fixed & decided route door step service.

For More Information about Service Log on:- http://www.withyouhamesha.com/default.aspx  Request to go through terms & condition of services carefully.

Really, it is awesome, innovative, clutter –breaking, value addition, convenience and customized customer services introduced by Mahindra with digital platform. In Service industry, ‘after sales service’ is playing significant role where customers/consumers are expecting that they shall be getting quality service, that leads to make consumers happy, satisfy & loyal.   

Now, it feels plenty that Mahindra comes in real market competition with clutter –breaking innovative service, otherwise Mahindra are introducing less new model & services as compared to rivals. 3 Out of 6 services, Road Side Assistance, Door step, Qwik service are primary requirement for corporate consumers. Whereas Pick n Drop service is normally available & already being offering by rivals.

Road Side Assistance is really niche service, during any emergency/accident/ immobilized vehicle where you can be getting assistance. Different vehicle model having different contact numbers (http://www.withyouhamesha.com/service-options-roadside-assist.aspx).

The most significant thing will be remain that implementation /execution of services which are being offering by Mahindra. Well, success & failure will also be relying on how it will be fulfill the commitment and make consumers satisfy.

It can expect that Mahindra will be getting success on digital platform ‘withyouhamesha’ and make brand more trustworthy. Now, just it requires initiating awareness about digital website & services.

Always try to make close your consumers/customers and make them loyal. So one day you can definitely say “I have Happy Consumers/customers”.

 Share you views…

Let’s make Happy Consumers /Customers!!!