My Account, My Number by IndusInd bank

Consumers/ Customers satisfaction, expectation, behavior, involvement, engagement, loyal, value-addition etc. are such factors which are playing vital role in entire business / corporate market across the global and brand image / brand equity / brand identity / brand value are rely on these factors. Today, companies are targeting major three things (1) To acquire new clients (2) To sustain existing clients and (3) Playing with rivals by executing various innovative & creative marketing - communication strategy.

The word “CUSTOMIZATION / CUSTOMIZED” = Understand Consumers/customers &their demand or to create that demand by finding gap between market & consumers. And, now companies are rolling out with customized product/service for consumers in order to acquire new consumers/customers, to sustain existing and to cover market share. The same way IndusInd Bank has rolled out with innovative customized service in India.

Recently, IndusInd Bank launched new campaign “My Account, My Number” (To open saving & current account) where consumers/customers can choose their choice account number. They can choose up to 10 digits out of 12 digits number.

Brand Strategy:- Very catchy, simple & clutter – breaking campaign which is being endorsed by Bollywood Starr Mr. Sharman Joshi. Likewise consumers having choice to choose number for Mobile/Phone, vehicle number plate, house number for ease to remember and now they can also choose their favorite or preferable account number in IndusInd Bank. In India, many people are belief that various digit / numbers are “Lucky” for their goodness or success apart from ease to remember.

It can also say that IndusInd Bank may first bank in India which has launched such innovative & customized service in Indian Banking Service and such service gives value-addition to customers. In TVC campaign, there has shown that Sharman Joshi is choosing lucky number at every aspects and he feeling happy being a consumer when he visit IndusInd Bank & getting choice of account number.

At the end of campaign Voice over conveying precise & effective message that “ Apne Chaha, Hamne Kiya (i.e. You Desired, We Did) which is directly connecting to customer satisfaction.  

Television Commercial: - http://www.youtube.com/watch?v=JBkmkdx8fmQ

http://www.youtube.com/watch?v=7I5MqkLGiSs

For More Information about My account, My Number:- http://www.indusind.com/indusind/wcms/en/home/personal-banking/accounts/my-account-my-number/index.html

Now, banking sector is also focusing on innovation & customized service which can be core competency as like IndusInd Bank. Today, majority all banks are providing / offering “Net banking or online banking, and Mobile banking services for customer’s convenience. IndusInd bank has introduced “My account, My Number service by finding gap between market & customers, understood customers convenience & need.  By appearing this service, there may be chance that rival banks will be commencing to offer the same for their customers to sustain them.

There are many companies which have already been introduced innovative & customized brands / services and also being introducing at regular interval either by extending brand name or by launching new brand like:

(1) Intel Processor

(2) Tata Sky, Dish TV

(3) Samsung, Nokia, Karbon, Sony Mobile

(4) Apple I-pad, tablet, I-phone etc. 

(5) Telecom service provider brands like Airtel, Idea, Vodafone, Uninor, Tata Dcomo

(6) Online buying portal like Myntra.com, Flipkart.com, Amazon.com, E-bay etc.

(7) Many brands of Personal care, Oral care & Health care category (Many Sugar free food brands are available for diabetic patients).

(8) Automobile category, Electronics category etc. and many more you can also add …

Almost major category companies are coming with customized solution for consumers/customers and offering with promotional strategy.

Let’s introducing innovative “Customized Solution for Consumers / Customers and Make them “Happy”.  Happy customers can become loyal customers.

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Withyouhamesha by Mahindra (Innovative Customer Services - Automobile Industry)

Mahindra & Mahindra brand Mahindra (Automobile – Car Segment) rolled out with innovative customer services and firs time forayed into digitalization platform in entire automobile industry in India. It has been introduced customer service website “wishyouhamesha.com (hamesha i.e. always)”.

Likewise, time & consumers/customers are changing the entire market scenario as demand increasingly as well as becoming customized with conveniency, the same way is being done by Mahindra and introduced innovative as well as ease to use customer services.  

Brands Range of Mahindra:- Mahindra XUV, Mahindra Scorpio, Mahindra Xylo, Mahindra Bolero, Mahindra Verito, Mahindra Thar, Mahindra Quanto and Mahindra Rexton.

Customer Service will be providing by Mahindra on ‘withyouhamesha.com’ :-

Road Side Assistance: - where call on number and get 24 X 7 assistance during the any emergency or vehicle immobilized. Service will be offering nearer 100 km from the dealer location.

Qwik Service: - It is offering ‘Qwik Service’ during the busy schedule where it will be getting complete service within 3 hours.

Door Step Service: - It is offering service at your door step (Home or office), where Mahindra Van will come with all basic & essential equipped /tools and services like oil changing, minor repair, adjustment, washing vehicle.

Pick n Drop Service: - Mahindra vehicle pick up from your place and drop back the same place with complete repair & service.

M-Plus service:-It is offering various service camps which will be conducting by Mahindra dealer throughout the year. Existing camp going on & for more information :- http://www.withyouhamesha.com/service-options-mplus.aspx   

Mahindra Mobile Service:- Fixed & decided route door step service.

For More Information about Service Log on:- http://www.withyouhamesha.com/default.aspx  Request to go through terms & condition of services carefully.

Really, it is awesome, innovative, clutter –breaking, value addition, convenience and customized customer services introduced by Mahindra with digital platform. In Service industry, ‘after sales service’ is playing significant role where customers/consumers are expecting that they shall be getting quality service, that leads to make consumers happy, satisfy & loyal.   

Now, it feels plenty that Mahindra comes in real market competition with clutter –breaking innovative service, otherwise Mahindra are introducing less new model & services as compared to rivals. 3 Out of 6 services, Road Side Assistance, Door step, Qwik service are primary requirement for corporate consumers. Whereas Pick n Drop service is normally available & already being offering by rivals.

Road Side Assistance is really niche service, during any emergency/accident/ immobilized vehicle where you can be getting assistance. Different vehicle model having different contact numbers (http://www.withyouhamesha.com/service-options-roadside-assist.aspx).

The most significant thing will be remain that implementation /execution of services which are being offering by Mahindra. Well, success & failure will also be relying on how it will be fulfill the commitment and make consumers satisfy.

It can expect that Mahindra will be getting success on digital platform ‘withyouhamesha’ and make brand more trustworthy. Now, just it requires initiating awareness about digital website & services.

Always try to make close your consumers/customers and make them loyal. So one day you can definitely say “I have Happy Consumers/customers”.

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Let’s make Happy Consumers /Customers!!!

Colgate Visible White - Teeth White With Smile

World’s leading & No. 1 brand in oral care industry ‘Colgate’, Colgate Pamolive India has rolled out with awesome innovation in oral care segment with brand extension & introduced New Colgate Visible White, and add ‘beauty’ in oral care segment.

Colgate Toothpaste Brand Range (In India) & its features:-

Colgate Total: - Get complete 12 hour Germs protection & prevent from Gingivitis, stains, plaque, Cavities Tooth & Root, Tartar, weak enamel, Gum inflammation & bleeding and bad breath.

Colgate Max Fresh: - Contains menthol for fresh breath, white teeth and fight cavities

Colgate Active Salt: - Fight against Germs for healthy Gums & Teeth

Colgate Sensitive: - Relief from pain of sensitive teeth (if consumed sweet, sour, cold, hot food), maintain whiteness of teeth, fresh breath.

Colgate Kids: - For kids available in two flavors. Contains fluoride for cavity protection, sparkling colorful gel and freshens breath

Colgate Herbal: - Herbals base – strong teeth & healthy Gums

Colgate Cibaca: - For Family protection – strong teeth &s fresh breath

Colgate Maxwhite: - For whiten teeth, Fresh breath and fight cavities

Colgate Sensitive Pro-relief:- Made from Pro-Argin Technology which gives instant & long lasting relief from pain

Now, introduced Colgate Visible white: - With an advanced whitening formula, 1 shade whiter teeth in just 1 week.

For more info:- http://www.colgate.co.in/app/Colgate/IN/HomePage.cvsp

Branding: - New Colgate Visible White which is mainly segmenting to those who are beauty & fashion conscious. People are consuming various cosmetics & personal care items (For body, skin, face, hair etc.) in order to seem beautiful /handsome. But now Teeth are being also included in beautiness while you will be giving smiles. Yes, Colgate Visible White toothpaste will be making your teeth whiten and brand is being endorsed by Bollywood star Ms. Sonam Kapoor.  

This campaign has been released across India with 360 degree marketing & communication (Print media, Electronic media &OOH media). The TVC conveying simply message that teeth will be shining, brightening & whitening while you will be smiling and it gives an addition in your personality & beautiness.

Advertisement Link: - http://www.youtube.com/watch?v=v9hnEui_AkA

Core competency: - Brand is appealing that 1 shade of teeth will be whiter in just 1 week. It can say that entire brand’s success & failure is depend on result in 1 week. No doubt that Colgate is No.1 brand in oral care segment but still it is depending on result & response. And this is totally new segment or it can say experimental strategy is being used by Colgate. Presuming that if results will be positive & good feedback received by brand, then vast opportunity to cover this market because yet no any rival brand forayed in this segment. This can be considering as premium brand for those who caring much about beauty especially Film, Fashion & Corporate industry.   

Really, innovative & customized product introduced by Colgate Pamolive.

Good Luck to Colgate Visible White & expecting to get success with positive result.

Colgate Visible White – Shining, Brightening, Whitening & Smiling!