My Account, My Number by IndusInd bank

Consumers/ Customers satisfaction, expectation, behavior, involvement, engagement, loyal, value-addition etc. are such factors which are playing vital role in entire business / corporate market across the global and brand image / brand equity / brand identity / brand value are rely on these factors. Today, companies are targeting major three things (1) To acquire new clients (2) To sustain existing clients and (3) Playing with rivals by executing various innovative & creative marketing - communication strategy.

The word “CUSTOMIZATION / CUSTOMIZED” = Understand Consumers/customers &their demand or to create that demand by finding gap between market & consumers. And, now companies are rolling out with customized product/service for consumers in order to acquire new consumers/customers, to sustain existing and to cover market share. The same way IndusInd Bank has rolled out with innovative customized service in India.

Recently, IndusInd Bank launched new campaign “My Account, My Number” (To open saving & current account) where consumers/customers can choose their choice account number. They can choose up to 10 digits out of 12 digits number.

Brand Strategy:- Very catchy, simple & clutter – breaking campaign which is being endorsed by Bollywood Starr Mr. Sharman Joshi. Likewise consumers having choice to choose number for Mobile/Phone, vehicle number plate, house number for ease to remember and now they can also choose their favorite or preferable account number in IndusInd Bank. In India, many people are belief that various digit / numbers are “Lucky” for their goodness or success apart from ease to remember.

It can also say that IndusInd Bank may first bank in India which has launched such innovative & customized service in Indian Banking Service and such service gives value-addition to customers. In TVC campaign, there has shown that Sharman Joshi is choosing lucky number at every aspects and he feeling happy being a consumer when he visit IndusInd Bank & getting choice of account number.

At the end of campaign Voice over conveying precise & effective message that “ Apne Chaha, Hamne Kiya (i.e. You Desired, We Did) which is directly connecting to customer satisfaction.  

Television Commercial: - http://www.youtube.com/watch?v=JBkmkdx8fmQ

http://www.youtube.com/watch?v=7I5MqkLGiSs

For More Information about My account, My Number:- http://www.indusind.com/indusind/wcms/en/home/personal-banking/accounts/my-account-my-number/index.html

Now, banking sector is also focusing on innovation & customized service which can be core competency as like IndusInd Bank. Today, majority all banks are providing / offering “Net banking or online banking, and Mobile banking services for customer’s convenience. IndusInd bank has introduced “My account, My Number service by finding gap between market & customers, understood customers convenience & need.  By appearing this service, there may be chance that rival banks will be commencing to offer the same for their customers to sustain them.

There are many companies which have already been introduced innovative & customized brands / services and also being introducing at regular interval either by extending brand name or by launching new brand like:

(1) Intel Processor

(2) Tata Sky, Dish TV

(3) Samsung, Nokia, Karbon, Sony Mobile

(4) Apple I-pad, tablet, I-phone etc. 

(5) Telecom service provider brands like Airtel, Idea, Vodafone, Uninor, Tata Dcomo

(6) Online buying portal like Myntra.com, Flipkart.com, Amazon.com, E-bay etc.

(7) Many brands of Personal care, Oral care & Health care category (Many Sugar free food brands are available for diabetic patients).

(8) Automobile category, Electronics category etc. and many more you can also add …

Almost major category companies are coming with customized solution for consumers/customers and offering with promotional strategy.

Let’s introducing innovative “Customized Solution for Consumers / Customers and Make them “Happy”.  Happy customers can become loyal customers.

Share your View…

Withyouhamesha by Mahindra (Innovative Customer Services - Automobile Industry)

Mahindra & Mahindra brand Mahindra (Automobile – Car Segment) rolled out with innovative customer services and firs time forayed into digitalization platform in entire automobile industry in India. It has been introduced customer service website “wishyouhamesha.com (hamesha i.e. always)”.

Likewise, time & consumers/customers are changing the entire market scenario as demand increasingly as well as becoming customized with conveniency, the same way is being done by Mahindra and introduced innovative as well as ease to use customer services.  

Brands Range of Mahindra:- Mahindra XUV, Mahindra Scorpio, Mahindra Xylo, Mahindra Bolero, Mahindra Verito, Mahindra Thar, Mahindra Quanto and Mahindra Rexton.

Customer Service will be providing by Mahindra on ‘withyouhamesha.com’ :-

Road Side Assistance: - where call on number and get 24 X 7 assistance during the any emergency or vehicle immobilized. Service will be offering nearer 100 km from the dealer location.

Qwik Service: - It is offering ‘Qwik Service’ during the busy schedule where it will be getting complete service within 3 hours.

Door Step Service: - It is offering service at your door step (Home or office), where Mahindra Van will come with all basic & essential equipped /tools and services like oil changing, minor repair, adjustment, washing vehicle.

Pick n Drop Service: - Mahindra vehicle pick up from your place and drop back the same place with complete repair & service.

M-Plus service:-It is offering various service camps which will be conducting by Mahindra dealer throughout the year. Existing camp going on & for more information :- http://www.withyouhamesha.com/service-options-mplus.aspx   

Mahindra Mobile Service:- Fixed & decided route door step service.

For More Information about Service Log on:- http://www.withyouhamesha.com/default.aspx  Request to go through terms & condition of services carefully.

Really, it is awesome, innovative, clutter –breaking, value addition, convenience and customized customer services introduced by Mahindra with digital platform. In Service industry, ‘after sales service’ is playing significant role where customers/consumers are expecting that they shall be getting quality service, that leads to make consumers happy, satisfy & loyal.   

Now, it feels plenty that Mahindra comes in real market competition with clutter –breaking innovative service, otherwise Mahindra are introducing less new model & services as compared to rivals. 3 Out of 6 services, Road Side Assistance, Door step, Qwik service are primary requirement for corporate consumers. Whereas Pick n Drop service is normally available & already being offering by rivals.

Road Side Assistance is really niche service, during any emergency/accident/ immobilized vehicle where you can be getting assistance. Different vehicle model having different contact numbers (http://www.withyouhamesha.com/service-options-roadside-assist.aspx).

The most significant thing will be remain that implementation /execution of services which are being offering by Mahindra. Well, success & failure will also be relying on how it will be fulfill the commitment and make consumers satisfy.

It can expect that Mahindra will be getting success on digital platform ‘withyouhamesha’ and make brand more trustworthy. Now, just it requires initiating awareness about digital website & services.

Always try to make close your consumers/customers and make them loyal. So one day you can definitely say “I have Happy Consumers/customers”.

 Share you views…

Let’s make Happy Consumers /Customers!!!

Colgate Visible White - Teeth White With Smile

World’s leading & No. 1 brand in oral care industry ‘Colgate’, Colgate Pamolive India has rolled out with awesome innovation in oral care segment with brand extension & introduced New Colgate Visible White, and add ‘beauty’ in oral care segment.

Colgate Toothpaste Brand Range (In India) & its features:-

Colgate Total: - Get complete 12 hour Germs protection & prevent from Gingivitis, stains, plaque, Cavities Tooth & Root, Tartar, weak enamel, Gum inflammation & bleeding and bad breath.

Colgate Max Fresh: - Contains menthol for fresh breath, white teeth and fight cavities

Colgate Active Salt: - Fight against Germs for healthy Gums & Teeth

Colgate Sensitive: - Relief from pain of sensitive teeth (if consumed sweet, sour, cold, hot food), maintain whiteness of teeth, fresh breath.

Colgate Kids: - For kids available in two flavors. Contains fluoride for cavity protection, sparkling colorful gel and freshens breath

Colgate Herbal: - Herbals base – strong teeth & healthy Gums

Colgate Cibaca: - For Family protection – strong teeth &s fresh breath

Colgate Maxwhite: - For whiten teeth, Fresh breath and fight cavities

Colgate Sensitive Pro-relief:- Made from Pro-Argin Technology which gives instant & long lasting relief from pain

Now, introduced Colgate Visible white: - With an advanced whitening formula, 1 shade whiter teeth in just 1 week.

For more info:- http://www.colgate.co.in/app/Colgate/IN/HomePage.cvsp

Branding: - New Colgate Visible White which is mainly segmenting to those who are beauty & fashion conscious. People are consuming various cosmetics & personal care items (For body, skin, face, hair etc.) in order to seem beautiful /handsome. But now Teeth are being also included in beautiness while you will be giving smiles. Yes, Colgate Visible White toothpaste will be making your teeth whiten and brand is being endorsed by Bollywood star Ms. Sonam Kapoor.  

This campaign has been released across India with 360 degree marketing & communication (Print media, Electronic media &OOH media). The TVC conveying simply message that teeth will be shining, brightening & whitening while you will be smiling and it gives an addition in your personality & beautiness.

Advertisement Link: - http://www.youtube.com/watch?v=v9hnEui_AkA

Core competency: - Brand is appealing that 1 shade of teeth will be whiter in just 1 week. It can say that entire brand’s success & failure is depend on result in 1 week. No doubt that Colgate is No.1 brand in oral care segment but still it is depending on result & response. And this is totally new segment or it can say experimental strategy is being used by Colgate. Presuming that if results will be positive & good feedback received by brand, then vast opportunity to cover this market because yet no any rival brand forayed in this segment. This can be considering as premium brand for those who caring much about beauty especially Film, Fashion & Corporate industry.   

Really, innovative & customized product introduced by Colgate Pamolive.

Good Luck to Colgate Visible White & expecting to get success with positive result.

Colgate Visible White – Shining, Brightening, Whitening & Smiling! 

My Discoveries by Intel

World’s leading micro processor & chipmaker brand Intel has started journey from “Sponsors of tomorrow’, and recently initiated as “Go Do Something Wonderful” that created awesome campaign & taken re-position. Intel brand is definitely deserving on “Go Do something wonderful” and always coming with innovation, advance technology where consumers can willingly accept & adopt it as well as also getting high performance with quality result.

My Previous Article :- http://www.viragbrand.blogspot.in/2012/11/go-do-something-wonderful-by-intel.html

Recently, Intel has initiated wonderful campaign “My Discoveries” and introduced as on - ground promotional activity in India. This campaign is introduced across in 40 cities of India which is targeting to youth as well as also corporate consumers.

Brand Strategy:- First time, Intel is being used on-ground promotional activities where it can direct connect & interact with end users / consumers, it can show brand performance with multiple task & consumers can get vast information about advance technology & its usage, how it is as convenience etc. by representing demo.

In addition to, Intel is also offering some promotional free offers & integrated with Asus, Toshiba, Lenovo Reliance digital, Ditto TV, MacAfee Antivirus, Hungama.com and Reliance Netconnect. First, time Intel is being launched such promotional offers & on-ground brand activation.

Print Campaign - At Bottom mentioned Promotional offer

Source Afaqs

Today, many brands are already launching on-ground activities in order to connect with direct consumers. In India, it is getting good feedback of various promotional strategies like Road show, Mall Activity, Live Small Event or concert, Society Activity, Free Seminar or conference etc. Today is scenarios like if you want to building up your brand or launch new product, you must have to come on-ground and represent your product / brand towards targeted consumers. In on-ground activity, it is chance to understand in-depth consumers, can take survey & review from consumers, and analyze how consumers are being accepting & adopting your brand,

Intel is well-know brand globally and already released various campaigning s on TVC, Print media; Outdoor media, Digital media and now thought to come directly interact with consumers, represent “Intel Discoveries”. And, next step may be to connect with CSR (Corporate Social Responsibilities).

“My Discoveries” campaign can build up strong brand image & make much Trustworthy where consumers can brand loyal.  

Share your view…

Let’s Discover New …

Crazy for Good / Happiness (Coca - Cola) V/s Pepsi! Oh Yes Abhi (Pepsi)

Are you CRAZY enough to make the world happier? “Crazy for Good / Happiness” a latest campaign released globally by Coca – Cola. Simple but effective & precise campaign communication strategy being used while on other side Pepsi has also released new campaign Pepsi! Oh Yes Abhi (Now). Though, Pepsi is ahead than Coca – Cola in Indian Soft drinking beverages market.  

Be Crazy or Pepsi! Oh Yes Abhi:-

   

Campaign of Coca Cola: - (1) Khushiyaan Lutao, Crazy kehlao (2) Bewajah Khushiyaan Lutao, Coca Cola Pilao. Ultimately only Global Message: - “Share / Contribute Happiness & Be Crazy without any Reason”

Campaign of Pepsi: - Pepsi! Oh Yes Abhi (Now). This campaign is specially developed for IPL (Indian Premier League) Cricket Season 6 which is being endorsed by multi star as well as cricket players. 

Branding Strategy: - Since Coca – Cola brand has taken reposition & developed new image “Open Happiness” globally, which is being always coming with creative, innovative and heart touching (emotional) campaign. Coca – Cola has taken strong position by being focus on “Craziness & Happiness” towards consumers.  Since 3 months, Coca cola has already been released at least 4-5 TVC campaign in India and became too much popular. 

Advertisement Link: - http://www.youtube.com/watch?v=jyEWtpYtpv4 Indian Version

http://www.youtube.com/watch?v=lfITYJoU-hY  Indian Version - 45 Sec.

http://www.youtube.com/watch?v=iPaJa4sYTb0  South Africa campaign

http://www.youtube.com/watch?v=KKfwOJzWxmE Ukraine campaign

http://www.youtube.com/watch?v=CSiSU_XX_Bo Indian Version

https://kindness.coca-cola.com/in/index.aspx developed by Coca-cola where you can share your story as well as share & spread happiness. Recently, one campaign released Zainab Imran from Pakistan who is blind, Since 10 years she is spreading happiness through music in hospital towards children who are unwell or sick. And children feel happy, smile on their face by being listen music. 

Advertisement Link: - www.youtube.com/watch?v=7AneAH5mVAI (Zainab Imran from Pakistan – Happiness through Music)

Overall, all campaigns are being coverage not only target audience but also part of corporate social responsibilities which is influencing & inspiring to consumers too.

The other strategy being used very silently by Coca – Cola, that TVC is highlighting price offer for 200ml. Recently two Television commercial have been released which is being endorsed by 3 star celebrities (Bollywood movie ‘Student of the year’), brand is conveying same message but at the end of campaign voice over is saying “Bewajah Khushiyaan Lutao, Coca – Cola Pilao (Contribute Happiness without reason, to drink other Coca – Cola) along with silently highlighting price of 200 ml (INR 8 for 200 ml).

Advertisement Link (Price Highlighting):-

http://www.youtube.com/watch?v=SdUqxX8ZKNw Celebrity of Bollywood movie Student of the year

http://www.youtube.com/watch?v=lcMDwZgeRY0  (INR 8 for 200 ml)

Whereas Pepsi is rolled out with special campaign on the occasion of IPL cricket Season 6 “Pepsi! Oh Yes Abhi (Now)”, which is being endorsed by Bollywood star Priyanka Chopra & Ranbir Kapoor as well as Indian Skipper M.S. Dhoni & other cricket players. This campaign is created especially for IPL cricket only & conveying simple message that “winner can be anyone but Pepsi Right now only”. 

Advertisement Link of Pepsi: - http://www.youtube.com/watch?v=goBKNZJYjNo Priyanka Chopra

http://www.youtube.com/watch?v=PQTWY11NtN8 Ranbir Kapoor

Campaigning strategy is not much giving impact on brand equity & also on consumers too. It is very simple but it looks good only due to IPL cricket atmosphere & enthusiasm. Branding & communication strategy should be always highlighting towards consumers only which can be little lack of strategy as compared to Coca – Cola. 

Overall, Pepsi has made frequently change in its punch line / tagline which is core part of brand image for consumers like: - (1) Yeh Dil Mange More (2) Ye He Youngistan Meri Jaan (3) Change the Game (Focus on Cricket). If you can pick up brand Thums Up in India: - Only one tagline since many years “Taste the Thunder” which is strongly built up in the mind of consumers. So, frequently change in punch line/ tagline; it gives impact on brand image. Because, once consumers can ready & willingly enable to identify brand, then it does not require changing. It can be change in campaign but message should be same. 

Conclusion: - Both Coca – Cola & Pepsi are attempting good to cover market share & overall Coca – Cola is focusing much on global market & also executing same strategy globally too. 

I would like to share that switching the brand is tough task for both brand Coca – Cola & Pepsi. Because those consumers who are liking either Coca –Cola or Pepsi, rarely they may switch over the brand vice versa and soft drink market is always “Taste Conscious” rather than price or promotional offer. Despite of launching new scheme or various offers, it will not give expected result either in sales volume or market growth. It can be much better that brand should have to more emphasize on to make loyal consumers & maintain them, then simultaneously it can execute different strategy in order to switch the brand. 

Let’s see how things will be change Crazy for happiness or Pepsi! Oh Yes Abhi…

FACEBOOK MEGA ONLINE SHOPPING STORE : Can FB start own Store?

Trend of social media is booming and growing, it gives good benefit to company as well as co.’s brand. Today, major company are spending fixed % on social media out of total marketing & advertising budget. Even though E-commerce market has also been joined social media in order to get awareness, high sales volume & growth.

Major Social Media Players: - Facebook, Twitter, LinkedIn, Pinterest, Klout, Google +. Among the most and world’s giant players Facebook has done lots of innovation, add new features etc. to compete rivals. And, users (including company, brand & people) are daily spending at least 2-3 (Appx.) hours on Facebook and being getting huge response from users.

Now the question is that Can Facebook starts its own online shopping store? For, Facebook it is a great opportunity to start own online shopping stores. Right now, major online shopping stores/portals have joined or tied up with Facebook and already made online shopping store page where consumers (users) can buy directly.

So, my question is that if Facebook can start own online shopping Mega stores where all kind of branded products are available like one stop shop solution. Facebook has good opportunity to diversify its business & extend its brand into online shopping stores.

There are lots of online shopping stores are available in worldwide for various categories. Yet, consumers having not that much trust for online shopping due to manipulation/fraud etc. Though few portals are well known & trust worthy for online shopping where consumers are buying directly. Same ways Facebook has already been established strong brand equity as well as also trustworthiness & promise brand in social media market.

List Online shopping stores worldwide: - There are many stores available, but taken stores which are most popular.

(1)Amazon.com

(2)Yebhi.com

(3)Tradus.com

(4)Homeshop18.com

(5)Junglee.com

(6)Ebay.in

(7) Shopping.indiatimes.com

(8)Shopping.rediff.com

(9)Flipkart.com

(10)Snapdeal.com

(11)Fashionara.com

(12)Futurebazar.com

(13)Trendss.com

(14)Shoppersstop.com

(15)Napptol.com

(16)Mygrahak.com

(17)Infibeam.com

(18) ASOS.com

(19)Nasty Gal.com

(20Mr.Porters.com

(21)Zappos.com

(22)Otteny.com

(23) Myntra.com

(24)Shoptiques.com

(25)7dayShop.com

It would be strong and giant competent & diversification of Facebook from Social media to E-commerce market. New brand can develop like ‘FACEBOOK MEGA ONLINE SHOPPING STORE’. It can be enable to change the online shopping scenario if it will use an effective strategy.

Share your views that should Facebook starts own online shopping store or not?

Dettol V/s Lifebuoy

Shocking and Surprising that brand controversy happened between well-established companies i.e. Hindustan Unilever Ltd. & Reckitt Benckiser. Recently Dettol has introduced new brand ‘Dettol Healthy Kitchen Gel’ (For, vessel wash) as well as extended Dettol brand. Dettol brand is established as a germs protection (Antiseptic liquid/ Soap category) that 99.9% killed germs. Dettol is now entered in kitchen clean category with the same concept where your kitchen will be healthy & protect against germs.

The TVC has been released and commenced with baseline ‘this is an experiment’ and comparison of germs killing potentiality between new Dettol & other dish washing liquid in which it is clearly shown brand VIM (Brand of Hindustan Unilever Ltd. ). After that quickly voice over comes and conveying message that new Dettol Healthy kitchen Gel which will be killing 100 times more germs.

Brand Analysis between Dettol Healthy Kitchen Gel and Vim (Hindustan Unilever Ltd.):-

The biggest weakness is proved lack of strategy. When the question comes to introduce new brand, use precise, unique & differentiate strategy rather than use your competitor’s brand. Here, Dettol is using brand Vim which is one of leading brand in kitchen dish wash category and making comparison itself that Dettol can remove germs than other dish wash liquor.

VIM brand (Soap & Gel) having core competency that includes 100 times lemon energy which makes vessel cleans & sparkling. Vim is targeting not only to household consumers but also targeting & challenging to Food restaurant/ Dhaba walas too.

                 

Whatever strategy has been used by Dettol Healthy Kitchen Gel, consumers are very well aware with brand Vim those who are being used regular. No need to show / use rival brands, because today’s consumers are aware with every brands & its result. Just need to focus on how to cover market & make loyal consumers by offering unique services.

Well saying that ‘First impression is last impression’, Dettol introduced new brand & entered into new segment, suddenly gone into controversy. Now, it becomes very difficult to establish result oriented effect in the consumer mind. Consumers are not buying anything for experiment where TVC shown ‘this is an experiment’ and bottom line mentioned ‘laboratory tested’. The only thing is important for any brand” If consumers will sustain, company/brand will sustain.”

Brand Analysis between Lifebuoy soap (Hindustan Unilever Ltd.) and Dettol antiseptic liquid:-

One controversy not finished yet, brand has taken revenge rival brand. Now, Lifebuoy soap brand has given new paper advertisement on front page in which clearly shown that ‘” It’s Proven! Lifebuoy gives better germs protection than Dettol antiseptic liquid (While bathing)”.  

This can not be a strategy; here not only brand equity but also corporate image is going to vanish/demolish. There are infinity creative ways to promote brand. Again I would like to repeat that consumers are already aware & being used both brands Lifebuoy Soap as well as Dettol antiseptic liquid brand. Both of brands are having same message to kill more germs & gives protection. Controversy will be always giving negative result.

Controversy strategy is proving that brand is not strong, not able to stay in market, not able to take challenge against rival brands.

So, make brand strong by creative/unique way, make consumers more loyal by offering various services as well as promotional offers.

“Only happy Consumers will make your brand happy”.